Ticketing FAQs
Does The Sheldon have a box office?
Yes! Since the renovation, we have a regular box office, open Monday - Friday, 9 a.m. - 5 p.m. and one hour prior to concert start times.
How can I purchase a ticket to see a concert at The Sheldon?
Our ticketing partner is MetroTix. This is the only official ticket outlet for concerts and events at The Sheldon. You can reach MetroTix at 314-534-1111 or at MetroTix.com.
We caution all patrons to make online purchases only through MetroTix to avoid falling for reselling scams.
I purchased a mobile ticket, but I don't know how to find it. Can you help?
Yes!
We recommend you download your tickets to your smartphone's wallet immediately. If there are changes to your event (new date, different event time, etc.), your mobile tickets will automatically update with the new information.
To download your tickets:
- Locate the ticket email sent to you from online@metrotix.com. It contains a link to your mobile tickets.
- Click the link in the email. The link will say "click here for your tickets."
- Tap "Add to Apple Wallet" (iPhone) or "G Pay/Wallet Save to phone" (Android). Tap ADD when presented with your ticket. Repeat this for each ticket in your order.
When you arrive at the venue, before approaching the entrance, open your Wallet app and select your tickets. Each ticket has a unique QR code that will be scanned on entry. If you have more than one ticket, your smartphone's wallet will group them by event date. Simply swipe through them one at a time for scanning. Be sure your phone is set to full brightness for the easiest scanning.
Troubleshooting:
>> Occasionally, you may download a ticket and not see it appear in your mobile wallet. If this happens, scroll to the very bottom of your wallet and click the "EXPIRED PASSES" button. Your valid ticket may appear in this location in error. Click on the ticket with the valid QR code and then click "UNHIDE" to move it to your main wallet. <<
>> If you click your ticket link but a previously ordered ticket appears instead, please try clearing your browser cookies. If you still experience this error, open your ticket link with a different browser. For example, if you are opening the link in Chrome, open it instead in Safari. <<
Can I exchange my ticket or get a refund?
All tickets sales are final. We do not offer exchanges or refunds.
If you are unable to attend a performance you have tickets for, you can donate the funds from your purchase to The Sheldon. Please call our box office to facilitate the donation.
Can I avoid service charges?
Yes. Fees are not assessed when you purchase tickets in person at The Sheldon box office. Our box office is located just inside the Main Entrance off of Washington Boulevard. Box office hours are Monday - Friday, 9 a.m. - 5 p.m., and one hour prior to concert start times.
What about third party resellers and secondary market/resale websites?
We actively discourage our patrons from buying a ticket from anyone other than MetroTix.com. We can only guarantee tickets purchased through official MetroTix points of sale. We cannot reissue lost or stolen tickets procured by a third-party seller, and cannot issue refunds or credits for tickets procured by any unofficial source.
If you believe you purchased a fraudulent ticket, we encourage you to contact the company you purchased from directly and/or dispute the charge with your credit card company.
What forms of payment do you accept?
The Sheldon is a cash-free facility. We accept credit and debit cards for parking, tickets, and the bar.
How can I purchase wheelchair-accessible seats?
If you or someone in your party has trouble navigating stairs, please call The Sheldon box office to purchase tickets. Our staff will be happy to help you find and purchase accessible seats.