Job Opportunities
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Interested candidates should send a cover letter and resume to: jfelders@thesheldon.org. Please no telephone inquiries.
Position Title: Bartender
Reporting to: Jason Felders, Director of EventsThe Sheldon seeks Bartenders who provide timely, accurate and friendly service to all guests that approach the bar/concession area.
About the Sheldon
The Sheldon is a nonprofit organization which provides concerts by the world’s greatest artists in its historic Sheldon Concert Hall, quality visual art exhibits in its adjacent Art Galleries and important education programs that change the lives of thousands of children in the St. Louis community and beyond. The Sheldon hosts over 350 events per year and welcomes over 100,000 visitors.
Built in 1912 as the Ethical Society of St. Louis, The Sheldon consists of a 700-seat concert hall, a 300-seat ballroom, a 500-seat banquet room and a 7,000 square foot art gallery. With a committed board of directors, The Sheldon has positioned itself as a financially stable artistic gem in the heart of St. Louis’ Grand Center Arts District.
Roles and Responsibilities- Must work well in a group environment.
- Ability to communicate clearly and effectively.
- Ability to multitask under high stress situations.
- Working knowledge of beer, wine, liquor and general cocktail recipes.
- Possesses the basic math skills to operate a point-of-sale system and have the ability to handle cash.
REQUIREMENTS
- Must be at least 21 years old.
- Be able to work standing for a long period of time.
- The ability to bend, stoop and crouch frequently.
- Must be able to lift at least 40 pounds.
- Possesses exceptional hygiene and grooming habits.
Terms of Employment
- Classification: Shift Pay – Event
- Under 6 hour shift: $55
- 6 Hours or over shift $75
- Keep tips
The Sheldon is an equal opportunity employer. People of Color, individuals with disabilities, members of the LBGT community and veterans are encouraged to apply.
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The Sheldon seeks an enthusiastic Guest Services Manager to serve as the primary point of contact for patrons and customers attending events at The Sheldon’s historic concert hall, galleries and event spaces. The Guest Services Manager organizes and administers the ticket sales and box office operations for all ticketed Sheldon events and plays an integral role in helping to implement marketing strategies as a part of The Sheldon’s Marketing Department.
Essential Functions
Box Office/Administrative:
– Work closely with our ticketing partners at MetroTix to set-up and maintain all ticketed events at The Sheldon (an average of 120 events per year), including events booked by outside rental clients, promoters and organizations.
– Support Marketing Manager in the creation and implementation of yearly subscription and single ticket campaigns, providing a high-level of customer service to a wide-ranging customer base.
– Process single and season ticket orders over the phone and at the box office, and monitor and process online subscription orders.
– Produce financial reports tracking ticket sales and projections.
– Act as primary liaison with rental promoters, clearly communicating box office policies and costs, and working with them throughout the event process to schedule pre-sale and on-sale dates, manage holds and pre-boxed tickets, arrange night-of event box office support and process ticket settlements post-event.
– Process and manage phone, e-mail and mail orders for Sheldon Educational Concerts (an average of 50 events per year).
– Serve as Group Sales Manager, providing high-level customer service to group leaders throughout a process that includes contracting, holding and processing group tickets. Act as ticket concierge for groups on-site at events.
– Answer phones and emails, responding to customer event and ticket questions, including accessible seating and parking inquiries.
– Work closely with Development staff to manage sponsor, patron and donor tickets for Sheldon events and fundraisers, such as twice-yearly Friends of The Sheldon benefits and The Sheldon’s annual Gala.
– Staff the box office for ticketed performances, on a rotating basis with other marketing and box office staff.
– On event nights, work with House Managers and Ushers to address any ticketing issues at the performance.
– Fulfill ticket donation requests from outside organizations.Marketing:
– Work with Marketing Director to implement tactics to effectively advertise, promote and publicize Sheldon events.
– Update and maintain online event calendars.
– Work with Marketing team to ensure Sheldon website is current.
– Work with Annual Fund and Data Manager to maintain and enter ticket buyer records in Raiser’s Edge database.
– Develop evaluation initiatives to target and refine communications strategies, understand and improve audience experiences, and measure the impact and outcomes of projects in support of Sheldon goals.
– Monitor industry trends and best practices to ensure The Sheldon’s strategies are relevant and effective.
– Ensure marketing materials at internal literature distribution points are filled and up-to-date before events.
– Work with Finance department to reconcile monthly ticket sales and fees.
– Report quarterly licensing fees to BMI and ASCAPRequired Qualifications/Skills:
– Must be an excellent customer service professional, comfortable working with a wide range of constituents, including ticket buyers of all levels, board members, event promoters, group leaders, teachers, fellow staff members and the general public.
– Must be professional, effective and courteous communicator via the phone, e-mail and in person and
able to interact with a full spectrum of personalities with compassion and humor.
– Must be able to handle multiple tasks simultaneously in a fast-paced, deadline-oriented environment.
– Must be a self-starter, capable of working independently without constant direction.
– Must possess passion and enthusiasm for music and art, and believe in the importance of arts and culture in our community.
– Computer literacy is necessary, including use of standard Microsoft Office products. Experience with
MetroTix or Paciolan ticketing systems is an advantage. Familiarity with graphic design products (Adobe Creative Suite/Canva) is a bonus.
– Knowledge of and interest in social media platforms preferred.Experience:
Three-five years experience working in a box office or other fast-paced customer service environment, and experience in performing arts or entertainment, with knowledge of marketing, ticket sales and event procedures preferred.Terms of Employment:
• Full time, 35-hour work week plus frequent nights and weekends. Competitive benefits package includes health insurance, retirement match and vacation.
• Salary range: $38,000 – $42,000
• The Sheldon is an equal opportunity employer. People of Color, individuals with disabilities, members of the LBGTQ+ community and veterans are encouraged to apply.Interested candidates should send a cover letter and resume to Ms. Jean Kennedy, jkennedy@thesheldon.org. No phone calls, please